FAQs Archive - Jud Mini Warehouse, LLC

Q: What do I do if I lost my key?

Should you lose your key and need your lock removed, give us a call at 765-288-2226 to schedule an appointment.

Q: Who has access to my storage unit?

You are the only one with access to your space. You lock it - you keep the key.

Q: What do I need to do when I move out?

Please notify us 24 hours in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty, swept, and your lock is removed, so you won't be charged further rent.

Q: Why I am still being charged for a space that I’ve vacated?

There are three possible reasons: 1. Your lock was not removed after you vacated 2. You did not notify the office you were vacating 3. Your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.

Q: What happens if I leave items in my space that I don’t want?

Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.

Q: What is the easiest way to pay my bill?

We offer a number of convenient payment options for you to choose from: Pay online Pay by phone Pay by mail Pay at the site Pay in person at the office Automatically -- It's easy. No more check writing. No more postage. No late payments. Payments are on time, every time. Contact us today to set up your automatic payment on a credit card or debit card.

Q: Are my belongings insured?

We do not insure the items in your storage unit and likewise are not responsible for any damage or loss that may occur to those items stored. If you have homeowner’s or renter’s insurance, you may already be set; just check your policy to see if you are covered.

Q: Do you provide locks?

You will need to provide your own lock and key so that you are the only one with access to your space. However, we do sell locks that are available at our facility if you do not own one.