Frequently Asked Questions

Frequently Asked Questions2020-09-11T12:53:33-07:00
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Answers You’ve Been Looking For

You may have a lot of questions! Whether you’re a new customer or a customer who has been using our storage facility for over a decade, we understand there are common questions that come up. We have answered those questions for you below! If we still didn’t answer your question, please contact us.

What do I do if I lost my key?2020-08-27T11:44:46-07:00

Should you lose your key and need your lock removed, give us a call at 765-288-2226 to schedule an appointment.

Who has access to my storage unit?2020-09-11T12:48:16-07:00

You are the only one with access to your space. You lock it – you keep the key.

What do I need to do when I move out?2020-08-27T11:43:43-07:00

Please notify us 24 hours in advance of your planned vacate date. When you’re finished with the space, all we ask is that it’s completely empty, swept, and your lock is removed, so you won’t be charged further rent.

Do you sell moving & packing supplies?2020-08-27T11:43:13-07:00

No, we do not sell moving or packing supplies.

Why I am still being charged for a space that I’ve vacated?2020-09-10T11:35:57-07:00

There are three possible reasons:
1. Your lock was not removed after you vacated
2. You did not notify the office you were vacating
3. Your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.

What happens if I leave items in my space that I don’t want?2020-08-27T11:39:20-07:00

Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.

What is the easiest way to pay my bill?2022-05-11T12:16:48-07:00

We offer a number of convenient payment options for you to choose from:

  • Pay online
  • Pay by phone
  • Pay by mail
  • Pay at the site
  • Pay in person at the office
  • Automatically — It’s easy. No more check writing. No more postage. No late payments. Payments are on time, every time. Contact us today to set up your automatic payment on a credit card or debit card.
Are my belongings insured?2020-08-27T11:36:40-07:00

We do not insure the items in your storage unit and likewise are not responsible for any damage or loss that may occur to those items stored. If you have homeowner’s or renter’s insurance, you may already be set; just check your policy to see if you are covered.

Do you provide locks?2020-08-27T11:35:48-07:00

You will need to provide your own lock and key so that you are the only one with access to your space. However, we do sell locks that are available at our facility if you do not own one.

What is the minimum rental commitment?2022-02-19T11:50:51-07:00

We have a one-month minimum rental commitment. All spaces operate as month-to-month rentals with rent due on the first of each month.

However, you can move out whenever you want – We just need 24-hours notice. No portion of your initial month or other charges paid at time of rental will be refunded or prorated. You will be entitled to a refund of any unused months of prepaid rent (after initial month), provided:

  • You have given us a 24-hour notice of your planned move-out date
  • The space is completely empty of all items (trash and treasure)
  • You remove your lock
  • You have requested a refund on your move out notice
What are your rates?2020-08-27T11:33:38-07:00

Our rates vary depending on size of storage needed. Visit our View Rates page for current pricing.

How tall is the ceiling in the unit?2020-08-27T11:32:41-07:00

The ceiling height is 8’.

Do self-storage units have electrical outlets & interior lighting?2020-08-27T11:32:17-07:00

No, we do not offer electrical outlets or interior lighting.

What size storage unit do I need?2020-09-10T11:45:18-07:00

View our Self-Storage Size Guide or make a phone call to our office and we will be happy to assist you to determine the appropriate sized space that is most suitable to fit your needs. Our on-site manager is available in the office Monday-Friday from 8am – 5pm at 765-288-2226.

What kind of information is needed to rent a storage space?2022-02-19T11:51:30-07:00

To rent a space with Jud Mini Warehouse, LLC, we will need the following:

  • The person who will be responsible for payments on the account is the person whose name is on the account
  • Mailing address / e-mail address
  • Phone numbers
  • Driver’s License # (or valid state or government issued I.D. #)
  • Secondary contact that does not live with you
  • Minimum of 1st month’s rent payment
How long will it take to complete my rental transaction?2020-08-27T11:28:52-07:00

On average, it takes less than 15 minutes to set up your entire account.

What are your hours of operation?2020-08-27T11:28:29-07:00

You can reach us by phone Monday – Friday, 8am – 5pm. As a customer of ours, gate access is available from 6am – 10pm, 7 days a week.

How can I update my account information?2020-09-10T11:45:44-07:00

It’s super easy! You can give us a call at 765-288-2226 to notify us of any changes.

What forms of payment are accepted?2020-09-11T12:54:22-07:00
  • Cash
  • Checks
  • Debit and Credit Cards – VISA, MasterCard, Discover
Can I use the dumpster on site?2024-04-17T11:49:16-07:00

We provide a dumpster as a benefit to our clients. This dumpster is emptied twice a week and is only for items previously stored in your unit. If a client uses the dumpster for items or trash brought in from off-site, a $50 dump fee will be assessed.

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